The steps in the Standard Problem-Solving Agenda are based on

The speaker's ability to articulate the audience's unexpressed feelings is called ________, because the

speaker's words echo listeners' feelings. A) resonance B) decorum C) reinforcement D) erudition E) echolocation

Which of the following is NOT a strategy for reducing your public speaking apprehension?

a. reward yourself b. plan to speak spontaneously c. face anxiety d. accept constructive criticism