With respect to consumer decision making, the ________ set is the set of strong contenders from which one will be chosen as a supplier of a good or service

Which of the following is NOT an example of racial harassment?

a. racial and ethnic slurs b. jokes directed at racial minorities c. failure to train a minority properly d. calling a minority Mr. or Ms. at work

Which of the following is a common disadvantage inherent in product, customer, and location departmentalization?

A) Decision making is slowed. B) Managers are unable to delegate as much. C) It is difficult to pinpoint the cause of failures. D) The organization tends to become more centralized. E) Administrative costs tend to rise due to an increase in the size of staff.