Jenny wants to take an active role in her conflict management. What is the best advice that you can offer her?
a) Focus on only one side of the communication exchange.
b) Deny responsibility.
c) Listen carefully.
d) Focus on the past.
Answer: c
Communication & Mass Media
You might also like to view...
As difficult as it can be to make personal decisions, the challenge is multiplied many times over in a group
Indicate whether the statement is true or false
Communication & Mass Media
Groups without constructive conflict have difficulty analyzing the wisdom of their decisions
True False
Communication & Mass Media