Gillian is sitting in a crowded coffee shop when she hears the squeal of brakes and the crash of metal-on-metal. She looks around and notices that all the other customers remain engrossed in their conversations
Because these cool and calm responses ________, Gillian will be ________.
a. provide normative cues; more likely to go outside to help
b. increase pluralistic ignorance; less likely to assume it's an emergency situation
c. decrease evaluation apprehension; more likely to go outside to help
d. reduce Gillian's sense of personal responsibility; less likely to go outside to help
Answer: B
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