When would a printed message be more suitable than a digital message?
A) When cost is an issue
B) When you would like comments and critiques on the document
C) When you need an unchangeable or secure record
D) When you wish to include reference material
E) When providing tutorials
C
Explanation: C) Letters and memos are reliable. Once printed, they can't be erased with a single keystroke or surreptitiously modified the way some digital messages can be. Printed documents also require more effort to copy and forward.
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An organization would most likely use the clan control approach if ________
A) team members do not know each other well and rarely interact with each other B) there is a high degree of interdependence in working processes within the organization C) tasks are well-defined and each team member is accountable to a supervisor D) the work requires that individual employees have autonomy and flexibility to perform well E) most employees telecommute and work alone except in unusual situations