The following are human relations principles that convey appropriate tone to customers:
A) use I-centered phrasing to be sure they understand you.
B) talk to people as groups, not as individuals to avoid offending.
C) express ideas in ways that convey "what's in it for me" to customers.
D) be aggressive in phrasing in order to convey the importance of your message.
C) express ideas in ways that convey "what's in it for me" to customers.
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Which ethical principle is grounded on the idea that every individual has protections and entitlements that need to be respected by others?
A. The intuition ethic B. The organization ethic C. The rights ethic D. The disclosure rule
The practice of regulating by setting uniform standards, strictly enforcing rules, and using penalties to force compliance is known as:
a) environmental tax reform. b) cap and trade approach. c) command-and-control regulation. d) market incentive regulation.