Business use of instant messaging (IM) ________
A) is restricted for informal communication only
B) is expected to decline in coming years
C) allows employees to communicate real-time information
D) is typically recommended for sharing confidential information
E) is not allowed for formal communication
Answer: C
Explanation: C) IM provides businesses several benefits such as the ability to communicate real-time information, improved efficiency for geographically dispersed workgroups, and multitasking with multiple medium options.
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