Primary responsibility for GAAP and public reporting currently rests with the

UPS saw a 35% drop in injuries in 2006. They changed their culture to value and reward workplace safety. As an added benefit, they also saw

a. a significant reduction in customer complaints. b. a reduction in turnover among employees. c. higher overall costs, but more satisfied employees. d. a flood of new applicants for few positions.

Sympathy messages ________

A) must only be sent to people with whom you have a close relationship B) should never be sent in printed cards C) should not be sent until an appropriate amount of time has passed after you hear about the situation D) are more meaningful when handwritten E) will not be appreciated by business acquaintances