A growing concern these days among employees is the lack of information about where their organizations are headed and the reasons behind these and other decisions

Distractions in the listening process are primarily environmental

True False

Answer: Answers will vary but should contain three of the following considerations: what are your own experiences and knowledge you will be speaking from? Is any of knowledge sensitive or classified? Is the topic controversial? Who are the members of the audience? What do they expect you to say? What is the occasion of the speech?

A) gestures. B) eye contact. C) credibility. D) immediacy.