________ is a cognitive bias that causes managers to overestimate the extent to which they can manipulate the outcomes of an action

In a _______ structure, a firm assembles product components or sections provided by outside contractors.

Fill in the blank(s) with the appropriate word(s).

John is a part of the marketing team in his company. There is a conflict between the finance team and the marketing team of the company on the issue of market segmentation. While the finance team is arguing for a standardized approach toward market segmentation, John and his team members feel that it is more important to understand customer requirements on an individual basis for greater customer satisfaction. Which of these terms best describes the approach adopted by John's team?

A. normalization B. homogenization C. standardization D. integration E. customization