In practice, the large majority of service encounters are routine, involving a high level cognitive processing and little affect

Which of the following is true regarding gender equality in Sweden?

A. Sweden aggressively encourages gender equality B. Swedish schools strive to promote gender stereotypes C. At Stockholm's "Egalia" preschool, the staff actively uses the words "him" and "her" D. Some Swedish theaters identify sexism in movies through the "Beck Test"

Researchers, hidden from view, recording the behavior of unsuspecting shoppers as they walk through the supermarket would be a form of research considered unethical by a:

A) deontologist B) sociologist C) teleologist D) criminologist E) deaconologist