Drive-by sniffers often target protected wireless networks to monitor and intercept the wireless traffic at will

When denying a customer claim, what should the goal of the communication be?

A) To say "no" in clear terms B) To explain how the customer is at fault C) To encourage the sale of a more expensive item D) To maintain goodwill E) To use clear and concise language

Which of the following is not a measure taken to assure ALJ independence?

a. All ALJs are paid the same salary by the government, adjusted only by years of experience. b. ALJs are selected from a list of qualified applicants by the Civil Service Commission. c. ALJs are assigned to cases using a rotation. d. ALJs may be removed for good cause only.