Instead of announcing the bad news up front, you can open with a ________ to establish common ground with the reader
A) humorous anecdote
B) buffer statement
C) diversionary tactic
D) heartwarming story
E) series of facts and figures
Answer: B
Explanation: B) The indirect approach to delivering bad news opens with a buffer. A buffer is a neutral, uncontroversial statement that establishes common ground with the recipient.
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a. true b. false
Under the Colorado Brokerage Relationships Act, a broker providing real estate services to a member of the public without a written agreement is
a. in violation of license laws and subject to discipline b. presumed to be an agent for the buyer c. presumed to be an agent for the seller d. presumed to be a transaction-broker