A company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of waiting time was found to be a variable best approximated by an exponential distribution with a mean length of waiting time equal to 3 minutes (i.e. the mean number of calls answered in a minute is 1/3). What
proportion of customers having to hold more than 4.5 minutes will hang up before placing an order?
A) 0.51342 B) 0.22313 C) 0.77687 D) 0.48658
B
Business
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Marco's team has been doing very well lately. Several individuals within the team have been participating more and contributing more to its progress. This is likely a result of an increase in group ______.
-cohesiveness -think -goals -pay and benefits
Business
What is a common method used to increase capacity with a lag strategy?
A) overtime B) subcontracting C) new facilities D) new machinery E) A and B
Business