Rita is angry that Beatrice turned their group project in late, resulting in an automatically lowered grade. However, rather than holding her anger in or aggressively confronting Beatrice, Rita states her frustration while keeping Beatrice's feelings in mind. Rita is communicating _______.

Researchers agree self-touching expresses intentional communication more than satisfying a personal need

a. True b. False

Sunil is putting the finishing touches on his entertainment speech on the South by Southwest Film Festival. He wants to make sure that his listeners are ready for the end of his speech, and that they are not left hanging and uncomfortable. What should he focus on to accomplish this goal?

A. crafting an effective conclusion B. making his thesis clear C. creating an attention-getting introduction D. motivating the audience to listen