Which of the following characteristics can be used to judge the extent to which an objective has been achieved?

Suppliers who are dependable in their on-time delivery, order completeness, and order-cycle time are most likely to be differentiated based on ________

A) resilience B) innovativeness C) insensitivity D) reliability E) expertise

Which of the following is a guideline for presenting in front of a group?

A) Identify and present primarily to the main decision-maker. B) Identify the titles and roles of the people who will attend. C) Arrive exactly in time for the presentation. D) Be sure your presentation is characterized by technical depth and detail. E) Be ready to "wing it" on questions the audience might ask.