Susan noticed her team was getting behind schedule, so she assumed extra responsibilities to help the team meet its deadlines. Taking on responsibilities beyond her assigned role is an example of ______.

A firm with a gross margin as a percent of sales of 20 and a sales-to-stock ratio of 5 has a GMROI of _____

a. 20 b. 75 c. 100 d. 400

Work groups of employees and supervisors that meet regularly to discuss their quality problems and recommend solutions is a form of participative management called:

A) department teams. B) evaluation teams. C) quality circles. D) cooperative groups.