When making claims or requesting adjustments, which of the following would be the most effective?
A) Warn the reader of the consequences of inaction.
B) Apologize for the inconvenience caused.
C) Clearly convey your anger and frustration.
D) Be professional, no matter how angry or frustrated you are.
E) Use the indirect approach.
Answer: D
Explanation: D) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.
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What steps can be taken in the planning phase of the writing process to best target your résumé to the reader and their informational needs?
A) Include as much jargon and industry specific buzzwords as possible. B) Repeat all the terminology the company used in the advertisement. C) Bold important phrases and concepts. D) Research the profession, industry, company and managers you will send the résumé to. E) Develop a blog to add depth and detail to the résumé.