Which of the following is part of a general framework for collaborative problem solving?
A) Separate the people from the problem
B) Assign responsibility for the problem to the person who caused it
C) Focus on positions, not interests
D) Frame the problem in terms of potential losses if it's not solved
Answer: A
Explanation: A) Correct. Interpersonal confrontations are more likely to result in mutual satisfaction if the parties depersonalize their disagreement and suppress their desires for revenge or one-upmanship. In other words, each participant should view the other party as the advocate of a point of view, not as a rival.
B) Incorrect. Interpersonal confrontations are more likely to result in mutual satisfaction if the parties depersonalize their disagreement and suppress their desires for revenge or one-upmanship. In other words, each participant should view the other party as the advocate of a point of view, not as blameworthy.
C) Incorrect. Conflict management is more effective when participants focus on interests, rather than on their positions.
D) Incorrect. Conflict management is more effective when participants focus on potential gains rather than on potential losses.
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