_____ are the end results toward which the firm directs its energies

Lucent Technologies and Google are examples of:

A) overt names B) implied names C) conceptual names D) iconoclastic names

____________________ describes the coaching behavior that involves gathering information on whether performance deficiencies are due to lack of knowledge and skills, abilities, motivation, or situational factors beyond the control of the employee

A. Giving feedback B. Motivating employees C. Diagnosing performance problems D. Documenting performance