An empathetic listener focuses on the literal content of the communication but not on the emotional content

Bond certificates are issued to creditors of the issuing corporation

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Walter has a contract with a Speed-E Painters to paint his house. When he realizes that he will have some unexpected medical expenses, he calls the Speed-E Painters to cancel the contract. Walter's next door neighbor can sue Walter to enforce the contract, because if Walter improves his own property, his neighbor's property will also be worth more money

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