E-mail, remote file access and transfer, printing services, various messaging services, and shared database management are all services supported at the data link layer of the OSI model

ColaBlue, a soft drink manufacturer, is sued by an environmental group for not meeting certain safety standards in its waste disposal. ColaBlue remedies the problem by adding higher-grade filters and purifiers

Which of the following actions by ColaBlue would constitute a public-relations effort to address the effects of the lawsuit and the consequent damage to its brand image? A) having well-trained personnel at retail outlets to explain the different ranges of products the company provides B) tying in with local restaurants to promote exclusive sales of ColaBlue soft drinks C) lowering prices of ColaBlue's products in the short term D) holding a press conference to explain the remedial steps that ColaBlue has taken E) making new advertisements for ColaBlue products and sponsoring shows on television

The purpose of making rewards visible is to

a. make clear the nature of the reward the employee receives. b. let other employees know what kind of behavior is rewarded. c. keep employees on edge. d. prevent overpaying employees.