A group of ducks or chickens is a/an ____

Which one of the following statements made by an EMT requires immediate intervention by a superior or the service supervisor?

A) "I always wear my seat belt whenever I am in the ambulance, unless I have to remove it to care for a patient." B) "I drive as fast as I can to get to the scene of an emergency, especially if a child is sick or injured." C) "When I am driving with lights and sirens, I instruct my partner that he will need to handle all radio communications." D) "I put exam gloves on for every patient I contact, even if he or she does not have an infectious disease."

Jenny is the administrative medical assistant in charge of scheduling appointments. She has just received a call from Carol Frazier. Mrs. Frazier received a missed appointment card in the mail and is insistent that she did not miss any appointments

She is very upset. Discuss how Jenny can resolve the situation in a professional manner. What will be an ideal response?