Signposts state both the idea the speaker has finished and the one the speaker is about to begin.

Our ability to interpret messages is influenced by our ability to

a. engage in critical thinking and by how well we can remember messages. b. select out the part of the message that interests us the most. c. engage in confrontational listening in order to get what we want. d. convince others to see our side of an issue. e. None of the above

What are numerical data that can be used to support a claim called?

A. definitions B. statistics C. examples D. quotations