Which of the following types of information would a company be LEAST interested in collecting using a CRM system?
A) customers' academic records
B) customers' ages
C) customers' jobs
D) customers' marital status
E) customers' purchasing patterns
A
Business
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Which of the following is an advantage of primary data collection?
A) Data can be collected quickly to meet the manager's needs. B) Data is tailored to the manager's needs. C) It is one of the most inexpensive data collection methods . D) Data is more accurate because it has already been analyzed for some other research problem.
Business
Which statement is true regarding courtesy during negotiations?
a. Knowing your facts is more important than courtesy. b. Allowing someone to save face is very valued in some cultures. c. Courtesy will not clarify misinterpretations. d. Courtesy is harder to achieve with a mediator.
Business