The sample presentation topics in the text fall under broad categories of important topics, including all of the following EXCEPT 

The term _____ refers to the process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context

A) organizational communication B) cultural rules C) professional networks D) behavioral communication

When people experience stage fright, their desire to get away from an anxiety-inducing public speech can cause them to avoid ________ with the audience.

A. making eye contact B. using facial expressions C. gesturing D. speaking