When getting ready to deliver a presentation, which of the following can contribute to the appearance of positive energy?

Janie is contemplating the best way to gain the attention of her audience. Janie should:

a. use "shock tactics." b. tell a risqué joke to break the ice. c. relate her purpose to audience interests and needs. d. preview her key ideas in detail. e. say "My speech is about…"

________ are nonverbal, nervous behaviors that respond to a need, such as tapping one?s pen

and scratching one?s arm. Fill in the blanks with correct word