A leader who pays attention to members’ feelings, comfort, and satisfaction with outcomes is identified as a ______.

All of the following are true about competent conversationalists EXCEPT

a. they take approximately the same number of turns as their conversation partner. b. they speak for an appropriate length of time. c. they recognize and adhere to turn-exchanging and directing cues. d. they glance at the other person at the end of a thought to give up their turn. e . they interrupt only when they disagree with a speaker.

Because she originated the process, Jane is supposed to have an opening statement. What is that she can cover in her statement?

Tatiana and Jane have been friends for many years. One day, Tatiana decided to sell her two-year-old car, and Jane told her she would like to buy. The car appears to be in excellent condition, as indicated by Tatiana. They agree on the price ($12,000) and in the payment plan (monthly payments of $1,000 for 12 months). Since the car is still under manufacturing warranty, it was transferred to Jane as part of the agreement. To complete the purchase, they took the car to one of the manufacturer’s approved auto shops to be checked, where they were told the car was in good condition besides the normal use. After two months with the car, Jane noticed there was a problem with the transmission. She took it back to the same shop, and was told they would need to work on the transmission, which would cost her about $1,200. This repair was not covered by the warranty, so Jane decided to ask Tatiana to pay for it, who replied indicating she did not know about it and that she would not pay. However she offered Jane a contribution of $200 to help with the repair cost because they were close friends. Jane refused and told her she would take her to court. Instead, they are headed for mediation to solve this dispute. a. Jane can refer to the original purchase process. b. Jane can explain why she was interested in acquiring Tatiana’s car. c. Jane can describe the repair cost as stated in the auto shop repair billing. d. All of the above.