How many customers are either waiting or being served on average?

The difference between the actual sales volume for a period and the flexible-budget sales volume is equal to:

a. The sales price variance for the period. b. The total sales volume variance for the period. c. The operating-income sales volume variance for the period. d. Zero—by definition. e. The total production-volume variance for the period.

________ allows management to negotiate with one union rather than each employee

Fill in the blanks with correct word