Another aspect of voice quality is the lack of:

Which method of concluding a presentation is used in the following example? "I've explained the causes of dementia. I've also described how it affects caregivers. And finally, I proposed some ways that we can support those with dementia."

a. summarize b. quote someone c. tell a story d. use poetic language e. call for action

During a question-and-answer session after a speech in which he had advocated that

energy companies disclose the chemicals they use in hydraulic fracturing, Jim politely and open-mindedly listened as fellow citizens raised questions, suggested alternatives, and even disagreed with what he believed to be true. Jim's behavior reveals his _______. A) commitment to respect the opinions of others B) inability to effectively debate his position when challenged C) willingness to pander to his listeners to maintain his image D) lack of conviction in his own position