You know your friend Raoul has just lost his grandmother, with whom he was very close. However, when he tells you how sad the funeral was, you cannot detect any nonverbal cues that reflect grief. Identify what kind of message Raoul is sending and discuss whether you would give more weight to his verbal or nonverbal cues.

What will be an ideal response?

Raoul is sending a mixed message, as his verbal and nonverbal cues do not match. Student answers for how they would resolve this mismatch will vary but should discuss relative weight given to each kind of cue.