The __________ phase of small group communication occurs when the group has worked through primary and secondary tensions and members express a cooperative attitude

Cultures all view information technology the same way.

a. true b. false

A useful antidote to indiscrimination is the extensional device called the __________, a spoken or mental subscript that identifies each individual in a group as an individual even though all members of the group may be covered by the same label

Fill in the blank(s) with the appropriate word(s).