A speaker should not try to address the listeners’ negative responses directly; it will only increase the hostility they are already feeling

To be effective, "learning teams" should tolerate all of the following EXCEPT

A) people who make mistakes. B) inefficiency. C) occasional failures. D) people who try things they are not good at. E) members who constantly agree with each others' views.

Explain what constitutes an "attention getter" and provide an example of one.

Fill in the blank(s) with the appropriate word(s).