Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try
a. speaking in a rate much faster than her customer’s.
b. lightly touching her customer.
c. avoiding direct eye contact with her customer.
d. keeping her facial expression as neutral as possible.
e. None of these are advisable to gain compliance.
Answer: b
Communication & Mass Media
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Doorje is preparing a speech on gun violence for the local Chamber of Commerce. He decides to speak on the practice of allowing concealed handguns to be carried on college campuses. Doorje is
a. choosing a topic appropriate to the occasion. b. narrowing his topic. c. adopting a conversational style. d. all of these.
Communication & Mass Media
Bette Davis made her mark as a shy, retiring woman who would surrender her will to stronger characters, especially men
Indicate whether this statement is true or false.
Communication & Mass Media