A ________ is any disk drive, folder, or other place a user can store files and folders

A(n) ________ is a prewritten formula that is used to solve mathematical problems

Fill in the blank(s) with correct word

Probing questions:

A) should be avoided, since they may make the interviewee feel that he/she is being interrogated. B) are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. C) are used to clarify, draw out, and expand on the interviewee's point. D) should be done using an investigative/reporter approach.