Recent trends in the service sector suggest that:
A. the Internet is unlikely to become a major force in retailing because most customers are unwilling to
buy services online.
B. services can only improve productivity by reducing the quality of the service they provide.
C. technological change is less likely to boost productivity in services than in manufacturing.
D. services have increased consumer satisfaction by becoming increasingly interactive.
Answer: D. services have increased consumer satisfaction by becoming increasingly interactive.
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A) 9 B) 45 C) 6 D) 90 E) 81
A corporation is a specific form of business that is legally formed under state laws and is considered a separate entity
Indicate whether the statement is true or false