What service imperative was described as receiving only secondary consideration at Sealink British Ferries?

Jean offered to buy some vacant land for $500,000. There were no contingencies in his offer, and it was accepted by the seller. Jerry was planning on building a shopping center on the property, but didn't mention this to the seller or his real estate agent. A few days before closing, Jerry learned that his financing for the shopping center has fallen through. The contract is:

A. void B. voidable C. unenforceable D. valid

When asking for an adjustment from a company, what is being asked for?

A) The settlement of a claim B) An opportunity to file a formal complaint C) An opportunity to suggest how a product or service could be improved D) A resolution to a problem before further steps are required E) A discount on a product or service