When delivering a new employee training workshop,
the trainer made sure to refer to some of the attendee's experiences at their former employers to help them make sense of the policies and procedures in place at their new place of work. This is an example of which aspect of helping others understand your message?
A. Fitting messages into their existing schema
B. Developing a new schema
C. Using the listeners' frame of reference
D. Using memory joggers
Answer: C
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