If you choose to apologize in a negative message, you should
A) phrase the apology in a conditional manner ("If I have offended anyone ...").
B) imply that not all of the blame lies with you or your company.
C) be sincere and make it a true apology.
D) always demonstrate sincerity, but never accept blame.
E) always urge the reader to avoid legal action.
Answer: C
Explanation: C) Apologies in business can be fraught with difficulties. Before apologizing, make sure that you are not jeopardizing your company or yourself in some way. Any apology you do end up making should be sincere and honest, even if it is limited in scope.
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It is most appropriate for a firm to contract out manufacturing when:
A. individual manufacturers have few firm-specific skills that contribute to the value of their product. B. the value of the host country currency is expected to appreciate. C. supplier switching costs are correspondingly high. D. firm-specific technology and expertise add significant value to the product. E. the currency used for pricing a product is anticipated to stay weak in the long run.
With regard to resolving conflict in collectivistic cultures, what statement is most true?
A) Disputants prefer to use a random device, such as a coin toss, to resolve disputes. B) Disputants prefer to involve attorneys to make legal arguments on their behalf. C) Disputants see each other as equals and openly and directly address each other in order to resolve a dispute. D) Disputants see large distances between those in the upper part of the social structure and those in the lower part of that structure and prefer high-status people to resolve disputes for low-status people.