Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn the customers' names, and use the customers' names while interacting with them
Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________.
A) assuring
B) candid
C) empathetic
D) reliable
E) responsive
C
Business
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Why should a firm be aware of its competitors' distinctive competencies?
What will be an ideal response?
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You recently purchased a stock for $30. It is now worth $40, and it paid a $5 dividend during the time you held it. Your rate of return on this stock is closest to which of the following?
A) 67% B) 50% C) 38% D) 33% E) 17%
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