Rich and Knight (1991 ) defined artificial intelligence as "the study of how to make people do things at which, at the moment, computers are better."

According to the concept of goal orientation, there are two basic reasons why people try to achieve a goal, depending on the individual's personality. What are those reasons?

What will be an ideal response?

______ is the way that we identify, understand, and use our own emotions as well as the emotions of others to promote our working relationships.

Fill in the blank(s) with the appropriate word(s).