Nikki knows how to deal effectively with others and get things accomplished on the job, so it is likely she can use the same skills to enhance her personal life

"Backstage" contact points in a blueprint refer to:

A) contacts which are not face-to-face. B) discrete contact points with the customer. C) the contact points for suppliers. D) contact points that are observable to customers.

Tuition reimbursement and day care assistance fall under which of the following categories?

A) boosted enhancements B) protection programs C) paid time off D) service practices