Which process is responsible for dealing with complaints, comments, and general enquiries from users?

The EPA's Final Policy on Penalty Reductions encourages firms to engage in environmental self-________

A) actualization B) realization C) auditing D) reporting

As an alternative to just destroying data, some malware encrypts the user's data and demands payment in order to access the key needed to recover this information. This is sometimes known as _________

A. a trapdoor B. a logic bomb C. ransomware D. spear-phishing