The first step in performing manual capillary puncture is to ________.

Another crew has called for your assistance in extricating an obese male with a nosebleed from a third-floor bedroom. As you enter the room, which observation indicates proper management of the patient's condition?

A) The patient is supine, head turned to the side, blood draining from the nose and mouth, cold pack to bridge of the nose. B) The patient is sitting upright, head tilted back, sterile gauze packed in each nostril. C) The patient is lying on his side, a loose dressing has been applied below his nose, and a cold pack is on the bridge of his nose. D) The patient is sitting upright, leaning forward, with nostrils pinched shut.

Which group of pediatric patients would generally be expected to be uncooperative?

a. 2 to 3 years old c. 6 to 10 years old b. 4 to 5 years old d. 10 to 14 years old