In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards

The process that individuals or groups go through to select, purchase, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and desires is known as ________

A) the consumer decision-making process B) the family life cycle C) cognitive dissonance D) consumer behavior E) extended problem solving

Though marketers may make long-term gains with high-pressure selling tactics, this approach can do serious damage to short-term customer relationships

Indicate whether the statement is true or false