Making ego threats usually have the effect of silencing or at least startling the people against whom they're directed

Writing a thesis statement in the form of a question is an effective strategy

Indicate whether the statement is true or false

The zoo story includes important systems principles including all of the following except

a. groups operate within larger systems b. change is always more complex and more difficult than first imagined c. individual beliefs about how change occurs are generally correct d. serious problems can be resolved through careful analysis and group discussions