A package delivery company sells intangibles to its customers

Conducting training in a hot, windowless room is not going to help the training program be highly successful. In this case, the trainer has failed to consider the importance of _________________ in training success.

a. on-the-job training b. e-learning c. locations d. gamification

A ________ is a data file that is placed on a user's hard drive by a remote Web server, frequently without disclosure or the user's consent, that collects information about the user's activities at a site

Fill in the blank(s) with correct word