A system administrator has a database server that crashes at random times. No changes have been made to either the server's software or hardware. Which of the following is the FIRST step the administrator should take towards resolving this issue?

A. Establish an action plan.
B. Perform a root cause analysis.
C. Document the findings.
D. Identify the problem and scope

Answer: D. Identify the problem and scope

Computer Science & Information Technology

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____ are words or phrases that describe a document.

A. Metakeys B. Enhanced ScreenTips C. Anchors D. Keywords

Computer Science & Information Technology

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Answer the following statement true (T) or false (F)

Computer Science & Information Technology