The long tail approach to segmentation indicates that companies can make money selling small amounts of items that only a few people want as long as they sell enough different items

After escrow instructions have been signed, the escrow agent may

A. fill in blanks left by the parties. B. return the deposit to the buyer if the escrow fails to close on time. C. refuse to obey instructions received from the broker. D. do none of these.

An example of a "high touch" environment would be:

a. a hotel check-in. b. an ATM. c. toll-free catalog ordering. d. pike pass.