Which of the following is true about customer relationship management (CRM)?
A) Data mining has limited applicability in CRM activities.
B) Sophisticated analytical tools are sparingly used in CRM activities.
C) CRM reduces the number of customer touch points.
D) CRM aims to maximize customer loyalty.
E) CRM enables firms to compare various product and service categories.
D
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Work at a large pharmacy is tightly regulated. The pharmacists ensure order accuracy, monitor for interactions, and consult with clients. The pharmacy technicians receive and dispense orders, answer phones, and answer questions. This represents which positive feature of bureaucracy?
a. organizations being operated as communities b. varying the approach according to the situation c. clear division of labor d. scientifically studying each part of a task
Most MNEs generate a majority of their revenues in their home regions
Indicate whether the statement is true or false